For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt.

For purchases made at Microsoft Store, contact customer service at 87 with order number and any other information requested by a representative. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. Business, commercial, and reseller customers not eligible. Excludes Surface Hub, HoloLens, and Windows DevKit. Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”).See applicable Microsoft Terms of Sale for more information. Microsoft reserves the right to modify or discontinue offers at any time.

Limited to 5 physical product returns total per eligible customer per purchase. Not available for purchases by reseller customers.

Return process must be started within 60 days after customer receives the product. Returns: Available with eligible physical products purchased from Microsoft Store in select markets.

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